How to ensure you’re getting the best out of collaboration tools in your organization

How to ensure you’re getting the best out of collaboration tools in your organization

From ROI to performance excellence, here are the top tips & tricks to help you get the best out of collaboration tools in your organization. Ready? Grab a pencil!

From ROI to performance excellence, here are the top tips & tricks to help you get the best out of collaboration tools in your organization. Ready? Grab a pencil!

 

1. Measure ROI

Use these KPIs to constantly measure existing collaboration tools’ performance:

● Employee adoption rate – usage, most popular features, usage of other tools
● Infrastructure and capacity needed to support your organization’s collaboration tools
● Quality of user experience – ease of use, reliability, technical issues, setup time
● Usage patterns that support work processes – choice of location and device, mode of communication
● IT maintenance – troubleshooting occurrence, upgrades
● Faster workflow – how collaboration tools affect decision making and efficiency

2. Improve adoption for better performance

Use these best practices to improve adoption:

● Stick to the manufacturer’s workflow guidelines.
● Consider your company’s unique workflow and deploy the tool in accordance with where meetings usually take place.
● Invest in training – don’t settle for user manuals from the manufacturer, training should be delivered in various  formats and media.
● Combine your training with real-business use cases to show your employees how your existing tool can help them in their daily tasks.
● Use a constant support team by a certified local vendor to provide employees with    constant access to problem shooting.
● Get Management to set a role.
● Don’t Rely on IT alone – assign a project manager.

3. Integrate a new collaboration tool – the smart way

Here are tips on picking a new collaboration tool for your organization:

● Focus on the challenge, not on the technology.
● Define goals based on organization’s workflow.
● Don’t fall in love with the technology – instead, pick a tool that employees will love.
● Check level of cyber security.
● Ensure smooth IT integration.
● Implement a tool that offers seamless mobile experience
● Pick a scalable solution.

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