During the COVID pandemic, thousands of organizations in Israel were forced to provide remote services – especially healthcare organizations who were on the front lines of the fight against the Coronavirus. 2020 was a year filled with quarantines and social distancing. This was also the year Maccabi Healthcare’s Multimedia Department realized that Zoom is the ideal remote patient service platform and internal video conferencing solution.
Maccabi Healthcare Services
Maccabi Healthcare Services was founded in 1940 and is one of Israel’s four Healthcare Organizations (Kupot Holim). Maccabi serves 2.5 million members throughout Israel, who receive a wide range of medical services. Maccabi employees 9,000 employees.
Maccabi’s collaboration team, which focuses on server and video conference maintenance and support, expressed interest in improving the organization’s vast internal and external communication operations. The COVID pandemic expediated this need, and encouraged the organization to search for a provider that could help locate the appropriate solutions.
Maccabi Healthcare Services recognized the need to integrate with the organization’s existing collaboration platform, and to connect their meeting rooms to an Exchange server, so that any employee could secure a meeting room via an online calendar and create a connection at the touch of a button. In addition, Maccabi sought a qualified provider who could facilitate the meeting room establishment and management process, based on the organization’s unique needs.
So, Maccabi Contacted Naotech…
Naotech helped Maccabi’s collaboration team implement the Zoom platform throughout all organizational tiers. Since this process is relatively complicated, a decision was made to conduct a weekly meeting with Naotech’s support team. These meetings continue to this day, long after the implementation process has been completed.
The infrastructures that were developed during the pandemic continue to be of great service to Maccabi, and are fully compatible with the organizations’ DNA and Israeli mentality. Maccabi’s collaboration team was supported by Naotech throughout the implementation stage, and continues to benefit from Naotech’s trademark guidance to this day. Maccabi views Naotech as a full-fledged partner, and its collaboration team can always trust Naotech to support its Zoom-based operations in a quick and courteous manner.