Zoom Phone – Cloud telephony FAQ

Cloud telephony offers a variety of capabilities, made for a contemporary organization: maximum flexibility that allows employees to work from everywhere, scalability, and easy-to-use interface with advanced tracking and analyzing dashboards for admins. Here are the answers to some key questions.

Find out more about the abilities of cloud telephony

Cloud computing means that IT resources are sent on demand using the Internet. This process, used for multiple purposes such as storage, saves time and resources to the organization. It is also used for VoIP (Voice over Internet Protocol), cloud-based telephony that doesn’t require any hardware.

Cloud computing means that IT resources are sent on demand using the Internet. This process, used for multiple purposes such as storage, saves time and resources to the organization. It is also used for VoIP (Voice over Internet Protocol), cloud-based telephony that doesn’t require any hardware.

Cloud telephony, also known as cloud-based phone system or cloud calling, is a UCaaS (Unified Communication as a Service) that allows organizations to use internet connection for telephony communication. In other words, it’s a virtual, off-prem PBX (Private Branch Exchange) system that relies on VoIP. A third-party operator is used as a host, and carries voice through the Internet. It also means that no hardware devices or server units are necessary.

Cloud telephony’s method resembles other VoIP services. The service provider turns analogue voice signals into data packets that can be transferred over the internet. Then, it turns back into sound waves, and so on. With cloud telephony, computers and mobile devices can be easily used, which means that hosting several phone numbers from one device is an option. Also, this way admins can adjust call forwarding according to the organization’s needs, and use other technical abilities.

With cloud telephony, organizations choose a third-party provider that runs their telephony system for them, instead of the traditional PBX handling.

  • Cloud telephony only exists virtually, unlike traditional telephony systems like on-prem PBX (Private Branch Exchange), thus saving actual, physical closet space in the organization, and also the need of desk phone.
  • It is agile and easy to implement, as the VoIP provider is in charge of the configuration process rather than your in-house IT specialist or CTO.
  • Simple, end-user friendly interface: one centralized interface and a multifunctional system means saving end users’ time. In addition to calls, users can move to video conference call at the push of a button.
  • Future-proof experience: cloud telephony offers multiple calling features and options, for an easy and seamless communication experience. The long list includes auto-attendant, IVR (Interactive Voice Response) where callers are directed to the relevant extension, call recording for future follow-ups, call forwarding according to pre-set rules and priorities chosen by the organization, and much more.
  • Hybrid work-friendly: users can access the telephony system from everywhere, using the Internet. They’re welcome to route calls, forward calls, access voicemail, and much more, at the comfort of their home office or mobile device.
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In many cases, cloud telephony offers an ever-evolving set of security measures. Also, security is handled by the provider, a professional who’s aware of potential risks. Users’ data, which is stored by cloud telephony providers, stays safe by using call encryption.

Zoom Phone, a VoIP solution used by millions around the world, offers an ever-evolving list of features, made for a safe and future-proof experience. The full organizational data can be accessed only by authorized admins, with multiple layers of protection. It supports standard-based encryption using SIP (session initiation protocol). Call media is protected by SRTP. Also, Zoom Phone has end-to-end-encryption option for calls within the organization.

  • Zoom creates an entire organizational communication ecosystem from one easy-to-use application. Users can turn a Zoom Phone call into a video meeting in one single click, and start a phone call from the desktop client or mobile app.
  • Zoom Phone allows two users on the same Zoom account to use end to end encryption.
  • It offers a global PSTN (Public Switched Telephone Network) coverage in dozens of countries, including Israel.
  • Organizations can keep their existing phone carriers (Bring Your Own Carrier).
  • Easy-to-use centralized management for admins, with multiple analytics and data.
  • Zoom Phone offers multiple traditional PBX features: call recording, routing, delegation, forwarding, and more.
  • Number porting: no need to give up on old phone numbers.
  • Easy-to-access voicemails and call history.
  • Personalized caller ID and dialing personas, that match organizational needs and priorities.
  • Phone calls can be turned into video calls at the push of a button.
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The Naotech team will be glad to help you from your first call, all the way to a seamless, daily use.

For a free demo, click here.